CUSTOMER SERVICE

Ordering

-          May I place an order via telephone or e-mail?

    • We ask and encourage you to place your order online, however, customer service is available Monday – Friday from 8:00 AM to 8:00 PM ET at arconicsupport@robertsonmarketing.com or 833-894-9509.

-          How can I track my order?

    • If you have placed an order, you may check the status on “My Account” page once you are logged into the site.

-          May I make changes to my order?

    • You may contact customer service at arconicsupport@robertsonmarketing.com or call at 833-894-9509 to determine if your order can be changed prior to order processing and shipment.

-          May I cancel my order?

    • Order processing begins after you click on the submit button, therefore, it may not be possible to cancel your order. Please contact customer service at arconicsupport@robertsonmarketing.com or call 833-894-9509.

-          May I purchase a Gift Card or Certificate?

    • No. At this time gift certificates are not available for purchase.

Payment Methods

-          What payment methods are accepted on the store?

    • Visa
    • MasterCard
    • American Express
    • Discover
    • Purchase Orders - please contact customer service to pay via non oracle purchase order

Shipping & Returns

-          When will I receive my order?

    • In-stock products typically ship within 48 hours after you submit your order. Delivery time will depend on product availability and selected shipping method.

-          How much is shipping and handling for my order?

    • Domestic – Corporate orders ship via FedEx, no estimate will be provided. For personal orders shipping and handling charges are calculated based upon your order total. Your shipping charges will be indicated when your order is placed. In your shopping cart calculate the charges by selecting the destination and level of service.

-          Can products be shipped to PO Boxes/APO/FPO addresses?

    • We do not currently ship to P.O. Boxes. All products can be shipped to APO and FPO addresses and will typically be sent via USPS. When shipping to an APO/FPO, please remember to indicate the following: US for recipients within the United States. For all addresses select United States from the country pull down menu.

-          Will I be charged sales tax?

    • In states where our commerce service provider and fulfillment partners have operations, we are required to charge sales tax on product purchases as well as shipping and handling. The Arconic Company Store currently collects sales tax in the following states: AL, CA, DC, FL, GA, IL, IN, KY, MD, NV, NJ, NY, NC, PA, SC, TN, VA, WA, and WV

-          What is the policy and process for returns?

    • Products that have not been used and are in new condition may be returned within 30 days.

Backorder Items

-          What is the policy for backorders?

    • Although we make every attempt to have items available in stock, occasionally we may list inventory as backordered, indicating that the item is temporarily out of stock. If a negative number is showing on the site for inventory, it reflects a backorder status and you may continue to order this item but understand that it will be backordered. These items are not available to ship immediately because we are in the process of securing additional inventory from our suppliers. For all backorder items, please allow for an additional 2-4 weeks. 

Returns Questions

-          What is your returns policy?

    • Please note that returns and exchanges are not permitted for custom decorated (DTO) merchandise. Unwashed, unworn, or defective merchandise may be returned within 30 days from the date of purchase with an original receipt. To return, please include the original packing slip and circle the item(s) that you are returning and whether you would like to be credited or have an exchange. If you do not have the packing list, please write the above information on a blank piece of paper and include your name, the person's name that placed the order and your address. Return the package to: 

      ATTN: ARCONIC STORE RETURNS DEPARTMENT 
      Robertson Marketing Group 
      359 Kessler Mill Rd 
      Salem, VA 24153

International Orders

-          The Arconic store does not ship internationally at this time.

Arconic Company Store Merchandise

-          How can I purchase an item not offered in the Arconic Company Store (e.g., different color, etc.) or place a special order?

    • There is a custom order inquiry form on the site. You may click here to access the form. You may also send an email to arconicsupport@robertsonmarketing.com or call 833-894-9509 between the hours of 8:00 AM and 8:00 PM ET to speak with a customer service representative.

Shipping Information

-          How soon will my order be shipped?

    • Our goal is 100% accuracy on quantity and timelines for all shipments. RMG processes orders Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours. Rush orders are shipped same day provided they are transmitted before 3:00 PM ET.
    • All orders should arrive with a packing slip. Please confirm that all information on the packing slip is consistent with the materials in the box. Also, make note of any damage to the box should you find a discrepancy. If you have questions, there is a customer service number listed on the packing slip.

Proposition 65 Notice

-          Products being shipped to California will contain a notification sticker identifying that an item or items in the package have been identified by the state of California to cause cancer, birth defects, or other reproductive harm.

How do you protect data?

    • Arconic cares about the proper use and protection of your personal information. For more details, please read the store’s Privacy Policy.

About Robertson Marketing

-          RMG is the promotional partner for Arconic. They are responsible for the management of the electronic database and Arconic Company Store program. They also produce some of the merchandise featured in the catalog. Robertson Marketing team is dedicated to providing the best promotional ideas, price and distribution services possible. Robertson Marketing is headquartered in Salem, Virginia. They offer in-house screen printing, embroidery and fulfillment services, and some of the best technology in the promotions industry. RMG is interested in knowing what they are doing wrong, what they are doing right and what they could be doing to improve their service. Please email them at arconicsupport@robertsonmarketing.com if you have any comments to offer.